Public Works FAQs


Q.     What should I do if my drinking water pressure decreases in my home?

A.     If the problem appears only on kitchen and bathroom sink taps, make sure the faucet screens are free of accumulated hard water deposits or sediment.  If all taps are affected, make sure your main shut-off valve is fully opened and your pressure regulating valve is adjusted properly, components are usually located in the basement near the foundation wall.  If you still need assistance please submit a fix-it request or call the Public Works Department at 801-825-7235.

Q.    What should I do if I see or hear water running in the street or on my property? 
A.     Call Public Works at 801-825-7235 during normal business hours and 801-643-5775 after hours, on weekends and holidays.

Q.    Why does my water taste or smell bad?
A.    Several factors may affect the taste or smell of water in your home. Odors may come up from your drain each time water enters the drain, it stirs up sediments that are sitting in the P-trap. It is a good practice to flush your drain periodically or use a drain cleaner. Taste may be affected by ice that has sat in the freezer too long.

Q.    What should I do if I experience low secondary water pressure?
A.     You can begin by checking your filter on your sprinkling system. Once you have cleaned your filter and checked your sprinkling heads for obstruction and find the pressure to be low, please submit a fix-it request or call the Public Works Department at 801-825-7235.

Q.     Can I connect my sprinkling system to the culinary water system?
A.     Syracuse City provides secondary water to our residents.  However, resident's outside the city limits who are connected to Syracuse City's culinary water system may connect sprinkler irrigation systems off the customer's house lateral if proper precautions are taken to protect the public drinking water system from cross connection contamination.  These protections include but not limited to a
 Reduced Pressure (RP) assembly installed in an approved location by the city. RP Assembly's must be tested annually by a certified tester with test results submitted to the city.

Contact the Public Works Department for an inspection of your back-flow devices prior to charging your sprinkling system.

Q.     Why do you let fire hydrants run?
A.     From time to time it is necessary to flush some main lines, especially dead ends or low use areas, to freshen the water in them or to expel accumulated sediments that break off from the inside of the pipes. Another reason, is to test fire flow properties of the water system.

Q.     Is the secondary water valve in my park strip mine?

A.     The valve just behind the curb is the city's secondary water valve.  This is used by the city in the event that you are away and there is a problem in your sprinkling system.  You will need to install an additional valve and filter in close proximity to the city valve for you to maintain your system.


Q.    What are the priorities for snow removal
A.     Priority 1: Primary traffic streets are usually known as arterial streets and determined to be the high volume which must be kept open to provide the basic transportation needs for hazardous intersections, medical clinics, fire and police stations, schools and other safety sensitive areas within our city. 

     Priority 2: Secondary and residential routes are selected minor arterial, secondary intersections, collectors, bus routes,  and residential streets deemed desirable to be maintained as time and storm duration permit.

        Priority 3: Streets which are deemed low volume streets such as local residential subdivision roadways, and cul-de- sacs. The City will address Priority 3 streets as time and equipment availability permit. Severe weather conditions may delay or impact priority 3 snow removal operations.

Q. What level of service is expected for snow removal on streets?
A. It is not the position of the City of Syracuse to maintain a bare pavement policy or to provide snow and ice removal on every City street during or after every snow storm. In some cases after traffic movements have occurred on snow covered streets snowplows are not as effective for totally clearing packed snow or icy roadways. Temperatures, storm duration and intensity have a profound effect on the ability of snowplows to clear streets and for salt to melt the snow and ice.

Q. Can I push snow from my driveway into the road?
Snow removed from driveways and sidewalks must be not be placed in the road. It creates a hazard for vehicles and increases the risk of accidents. City ordinances prohibits this action.